At New Barnet Florist, we take pride in delivering only the freshest blooms to our valued customers in New Barnet and surrounding areas. We are a trusted local florist, dedicated to serving households and businesses with exceptional floral arrangements and outstanding customer service. Your satisfaction with our fresh flowers guarantee is of utmost importance to us.
Your floral order should arrive looking vibrant and beautiful. If your flowers are damaged upon arrival or if there is a significant issue with their quality, please contact us within 24 hours of delivery. To help us address the problem swiftly, we may ask you to provide a photo of the flowers as received. This helps us to assess the damage and ensure a speedy resolution for you.
We guarantee that all fresh flowers from New Barnet Florist will look their best for a minimum of five days from delivery, provided they are cared for according to our care instructions. If your flowers appear wilted or fail to remain fresh within this period, let us know as soon as possible. We will work with you to ensure your experience meets our high standards for quality and freshness.
Your happiness with every order is important to us. If you are dissatisfied for any reason relating to the freshness, appearance, or quality of your flowers within the guaranteed freshness window, we offer a full refund or a replacement bouquet. Simply contact us with your order details and your preference for a refund or replacement. Please note that returns or refunds may require the return of the original items for assessment in some cases, and certain seasonal or custom arrangements may be subject to availability limitations. Our friendly team will always advise and guide you through the process.
We strive to deliver flawless service with every order. However, should you wish to lodge a complaint regarding an order, delivery, or service experience, we welcome your feedback. To file a complaint, please get in touch with us via our website or visit us in store. Provide your order reference and a description of your concern. Our team will acknowledge your complaint promptly, investigate the issue, and keep you informed at each stage. We aim to resolve complaints swiftly—typically within 48 hours—and will update you throughout the process.
New Barnet Florist has been a part of the local community for years, delivering fresh flowers to households and businesses across New Barnet and nearby areas. We are dedicated to upholding our reputation as a reliable, customer-focused florist. If you have any queries regarding our returns, refunds, or complaints processes, or simply want to discuss your order, please contact us or visit our local shop—our team is always happy to help.
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