Welcome to the Terms & Conditions for the New Barnet Florist online shop, dedicated to providing quality online flower delivery across New Barnet and the surrounding areas. By placing an order on our website, you agree to abide by these terms, which are designed to ensure a smooth and transparent shopping experience for all our customers. These Terms & Conditions apply to all individuals who purchase flowers and related products through our website within the New Barnet locality and adjacent regions.
To ensure the prompt and accurate delivery of your flowers, we have established a clear ordering process for your convenience:
Please note that same-day or next-day delivery services in New Barnet are subject to order cut-off times. Orders placed after published cut-off times will be delivered at the earliest available opportunity.
All orders for online flower delivery in New Barnet and neighbouring areas must be paid in full at the time of ordering through our secure checkout system. We accept major credit and debit cards as well as other payment methods as displayed at checkout. Payment will be taken upon submission of your order and processed securely.
All prices listed on our website are inclusive of VAT, where applicable, and are quoted in Pounds Sterling (GBP). Delivery charges, if applicable, are clearly indicated prior to order completion and included in your final payment amount.
In the unlikely event of a pricing error, we are not obliged to accept or fulfil an order at the incorrect price. Should such an error arise, you will be contacted promptly with the option to reconfirm your order at the correct price or cancel with a full refund of any sums paid.
We understand that circumstances can change, especially when sending flowers for special occasions. If you need to cancel or amend your online flower order for New Barnet delivery, please notify us as soon as possible.
To request changes to an order, please provide your order reference and full details of the required amendment. We will do our best to accommodate your request but cannot guarantee changes outside the specified timescales.
New Barnet Florist delivers flowers to addresses throughout New Barnet and the nearby communities. Delivery is typically available Monday to Saturday, excluding certain public holidays unless otherwise specified.
We strive to deliver your order on the requested date; however, exact delivery timing cannot be guaranteed due to factors outside our control (such as traffic, weather or delivery workload). Where possible, we will endeavour to notify you in advance of any expected delays. For hospital, hotel or business addresses, please check that flower deliveries are permitted and ensure that correct details are provided.
In cases where no one is available to receive the delivery at the provided address, our courier will act at their discretion either by leaving the order in a safe location, with a neighbour, or by attempting redelivery. A calling card may be left to inform the recipient of the attempted delivery. We do not accept liability for failed or delayed delivery where the recipient is unavailable or where access is restricted.
We are committed to delivering the highest quality fresh flowers for all online orders in New Barnet and surrounding areas. Due to seasonal availability, it may occasionally be necessary to substitute individual flower varieties, colours, or wrapping. In such instances, we guarantee that any substituted item will be of a similar type, value, and overall appearance to the original order.
Upon receipt, customer and/or recipient satisfaction is our priority. Should you have any concerns about the quality or condition of the flowers delivered, please contact us within 24 hours of delivery, providing photographs if possible, so that we may investigate and resolve the issue as promptly as possible.
Due to the perishable nature of flowers, returns are generally not accepted. However, if your order arrives in an unsatisfactory condition or is significantly not as described, please inform us within 24 hours of receipt. We will assess all claims on an individual basis and, where appropriate, offer a replacement or refund.
Refunds will be issued to the original payment method. Please allow up to 5 working days for refunds to appear on your statement, depending on your bank’s processing times.
It is your responsibility to ensure all order details, including recipient information and delivery address, are accurate at the time of ordering. We cannot accept liability for non-delivery or delayed delivery resulting from incorrect or incomplete details supplied by the customer.
Once delivered, proper care of the flowers becomes the responsibility of the recipient. Care instructions are supplied with every order to help maintain the quality and longevity of the flowers.
New Barnet Florist shall not be held liable for any indirect, special, or consequential loss, including, but not limited to, loss of enjoyment, emotional distress, costs, or lost profits, arising out of the use, delay, or non-delivery of our products, except in cases of proven negligence or a breach of statutory duty.
In the event of a proven claim against us, our maximum liability to you shall not exceed the value of the flowers ordered, including any delivery charges paid. Nothing in these terms seeks to exclude liability for death or personal injury caused by our negligence or for any statutory rights afforded to consumers under applicable law.
All content on the New Barnet Florist website—including photographs, product descriptions, pricing, and branding—remains the intellectual property of New Barnet Florist or its licensors. You may not copy, reuse, or distribute any content from our site for commercial or personal purposes without prior written consent.
Your privacy is extremely important to us. Personal information supplied during the ordering process will be processed in accordance with current UK data protection laws. We will use your data solely for the purpose of processing your order and, where you have opted-in, for marketing or promotional communications. Your data will not be shared with third parties except as required to facilitate delivery or by law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. In the event of any dispute or claim associated with your online flower delivery purchase in New Barnet or surrounding areas, the courts of England and Wales shall have exclusive jurisdiction, unless you are a resident elsewhere in the UK where local consumer laws also apply.
New Barnet Florist reserves the right to amend or update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. Please review these terms before placing each new order to ensure you are aware of any changes.
If any part of these terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision.
These Terms & Conditions apply to all customers ordering online flower delivery from New Barnet Florist, including those in New Barnet itself and adjacent locations. If you have any queries, please refer to our FAQs or contact us directly for more information and assistance.
Thank you for choosing New Barnet Florist for your flower delivery needs in New Barnet and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
